Air Canada Case Study Example | Topics and Well Written Essays - 250 words

Air Canada - Case Study Example One of the ways shows that a section of politicians preferred to support the management in order to prevent to control the actions of the workers (Organization behavior). Another level of influence suggests that the political order was largely conditioned by the desire by the politicians to protect the interests of the workers from the bad policies of the political establishment. In 2011, there was conflict between the union and the management and the union members against the government. The best solution was to hold negotiations and identify the root cause of the conflict hence address the issue comprehensively. In the new labor agreement negotiations, there were negotiation errors made by Air Canada Management that can be explained in terms of its omission of specific matters that touched on the welfare of the flight attendants. The management did not directly address the concerns of the flight attendants with regard to pensions and compensations. The conflict that ensued was mainly caused by the rigidness of the parties involved. In this particular negotiation the management should have demonstrated their willingness to create better standards for their attendants and incorporate the aspect of motivation and trust. In any negotiations, success or failure is determined by how the parties involved in the conflicts balance their priorities in line with the situation at hand (Berkowitz).Case analyses have shown that the use of legal or structural coercion to force certain objectives is not sustainable and usually heightens the levels of conflict. Mills, Albert J, Mills, Jean Helms. "Masculinity and the Making of Trans-Canada Air Lines, 1937-1940: A Feminist Poststructuralist Account." Canadian Journal of Administrative Sciences (March 2006.):